Frequently Asked Questions

PURCHASE INFORMATION:

How can I pay? What payment methods do you accept?

We accept major credit/debit cards, namely MasterCard, Visa, Amex, and Paypal credits.

Do you ship all over the world?

Unfortunately, we are still crafting this part of the menu to better serve you. For all international orders, please email your orders to orders@the-shirt-bar.com. We look forward to your email. Thank you.

Can I track my order?

Once your order has been dispatched, you will receive an email to notify you of your order details and that your order has been shipped. Using your Order ID & Email Address you used for billing, you will be able to Track Your Order with us.

When will my order arrive? How much will it cost?

Please refer to our Delivery & Shipping page for more information.

Can I change the delivery address after an order is dispatched?

You may change your delivery address if your order has not yet been shipped. Unfortunately, once your order has been shipped, it will be delivered to the address given by you. Please feel free to contact us at orders@the-shirt-bar.com if you need any further assistance.

How will I know when my order has been processed?

You will receive an email from us to notify you that your order has been dispatched. You may also track the status of your order using our “Track Orders” function. Should you need any personal assistance, please feel free to email us at orders@the-shirt-bar.com with your Name, your Email Address on record and your Order ID.

Can I return my orders ordered online in your boutiques?

Unfortunately, as our physical boutiques might not have the same management as this online bar, please perform your exchanges online so that we are better able to serve you. Please visit our Returns and Exchanges page to discover how easy it is to do a return with us.

How long do I have to make an exchange?

We are pleased to inform you that you have 30 days from the shipped-out date to do any returns with us. Please feel free to contact us at orders@the-shirt-bar.com with your Name, your Email Address on record, and your Order ID for any inquiries and we will get back to you as soon as we can.

How do I do an exchange?

Easy! Please visit this link for full details.

How do I use a promotional code?

If you have a promotional code that you would like to use with an order, simply follow the instructions below and the discount will be applied:

  • Add the items that you wish to order to your shopping bag.
  • Hover your mouse over the BRIEFCASE icon and click on ‘View Briefcase’ (do not go directly to ‘checkout now’.)
  • Now within the briefcase, you will then be able to add your unique discount code.

Proceed to checkout and the discount will be applied to the total of your order.

Can I use a Boutique Gift Voucher online?

We apologise, The Shirt Bar Online do not accept boutique gift vouchers as a method of payment. Our Boutique gift vouchers are redeemable at our boutiques only. They are not accepted at our concessionaires or through other third-party retailers. We look forward to meeting you in person at one of our boutiques to offer you an enjoyable shopping experience with us.

Can I place an order online and collect it from a boutique?

We apologise that this option is still brewing, it is not available at the moment. We will add it onto our menu soon.

PRODUCT INFORMATION:

How do I know which sizes fits me?

Not to worry, you may refer to our “fits” page which explains the differences between our fits. Our size guides are also conveniently located on every product details page.

What is the difference between tailored and classic fit?

Tailored Fit is slimmer than Classic Fit. Tailored Fit is our most fitted shirt while our Classic Fit is more generously cut in most areas with a slight taper.

CUSTOMER INFORMATION:

How do I receive tips on your promotions?

You may subscribe to our mailing list at the bottom of our homepage to sign up for our newsletters and we will be sure to invite you to the bar for our happy hour promotions.

How do I become a member and receive a Login ID?

You may follow this link and fill out a very short form. We will get you started immediately.

I forgot my password, what now?

Not to worry, we will send you a new one when you input your email address at this link.

How can I share my feedback with you?

The Shirt Bar is always happy to hear from you on what we have done well and what we can improve on. Please let us know what you think using this link.

I need help.

Fret Not, we are here to serve. You may contact us using this link and we will get back to you as soon as we can.

MERCHANT INFORMATION:

How can I become a team member of The Shirt Bar family?

We know our team is the key to our success. If you would like to join us and make a difference, please send us your resume/CV to talent@the-shirt-bar.com indicating the role you would like to apply for.

How can I become a wholesale customer or partner of The Shirt Bar?

We are always happy to hear from new business partners who have what it takes to join us on our journeys. To continue exploring, please get in touch with us at wecare@the-shirt-bar.com.